If you plan on livestreaming class at any time during the academic quarter, you must take the additional step of registering on Zoom, which is separate from enrolling in the course through the Norris Box Office.

Why do you need to take this extra step?  Norris Box Office uses Audienceview, a credit card payment processing platform.  Zoom is a webinar platform.  The two platforms cannot share information with each other … which is a good thing for security reasons.

Reminder emails will be sent from Norris Virtual both 24 hours and also one hour before each session.  If you do not see these emails with the attendee link, check all of your email accounts, spam, junk, trash and deleted messages folder for an email from Norris Virtual <noreply@zoom.us>

Step 1 – Find and open your payment confirmation email from audienceview.com 

Scroll down to find the link(s).  Each course has its own registration link.

Step 2 – Click on the link, which will take you to the Zoom registration page.  Click on the Registration button.

Step 3 – Enter the email address you used to enroll, and enter your name. Click on the Confirm Registration button.

Step 4 – You will see a Confirmation page that shows your registration on Zoom is complete.  If you’d like to import the class dates and times to your calendar, click on the Add to Calendar button.

There are two possible reasons you are not receiving links to the live stream via Zoom.

1) If you maintain more than one email account, check all accounts for emails from Zoom Webinar and Events. All communications and links from The Alumnae, audienceview.com, and Zoom Webinar and Events are sent to the email you provided when you established your NBO account. You may also need to check your junk/spam and archives folders in each of your email accounts.

2) If you still can’t find your link, then it’s likely you did not take the additional step of registering for Zoom Webinar. The link is provided in your payment confirmation email from audienceview.com (Remember to check all of your email accounts.)

• Find and open your payment confirmation email.
• Scroll down to find the link(s). Each course has its own registration link.
• Zoom will ask you to confirm your name and email. Click Confirm Registration. You only have to do this once each quarter for each course.
• You will receive a confirmation email from Zoom Webinar and Events containing information about joining the webinar.

Why do you need to take this extra step? Audienceview is a credit card payment processing platform. Zoom is a webinar platform. The two platforms cannot share information with each other… which is a good thing for security reasons.

All enrolled students automatically receive links to the recordings from Norris Virtual. Links are sent to the email you provided when you established your NBO account.  If you maintain more than one email address, please check all of your in boxes as well as junk/spam and archives folders.

Enrollment lists with student emails are updated on a weekly basis, the day before each class (Mondays and Wednesdays). If you enrolled on the first day of class or thereafter, you will not receive that week’s recording (or previous recordings) because the enrollment list has already been generated for that week.

Recordings are available for six days after each lecture. If you have enrolled and are within the current recording window, you are welcome to request the recording from Norris Tech by filling out the Cont. Ed Online Help Form They will verify your enrollment and send you the current recording only.

If you still aren’t receiving the recording, check to see if the emails are in your Junk or Spam Folder. If you don’t see them, it’s likely that they bounced. That means we are sending them, but your email service is flagging them as spam and bouncing them back to us. The emails from Norris Virtual are never even making it to your Junk or Spam folder.

Over the past few years, we have experienced bounces from RCN, Xfinity/Comcast, and sbcglobal (now AT&T). The problem can be intermittent.

There are three ways to correct this problem:

1. Call your email service provider and ask them to walk you through how to fix the problem.

2. Try to fix the problem yourself. Google “Does [name of internet provider] block emails?” There may be information on their filters that could get in the way of receiving emails from Norris Virtual.

As an example, here are some instructions from RCN:
https://webmail.rcn.com/support/email/enhanced/creating_filters.htm

Xfinity (formerly Comcast)
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

3. Lastly, it can also be a problem with Outlook. Check the security setting on your particular device. There is plenty of information on the internet with people experiencing blocked emails, but each person’s situation is different and we are unable to individually diagnose problems.

1)  Check your spam/junk and archives folders.  Students have told us that software updates may move certain emails.

2)  If you maintain more than one email account, check all in boxes and their associated spam/junk and archives folders.

3)  if you still can’t find your link, please fill out the Cont. Ed Online Help Form  so that we can resolve the problem and re-send your link as soon as possible.

Please note that our Norris Tech staff does not work after 5 p.m., weekends, or during campus breaks.  Thanks for your patience.

1. Open the email associated with your NBO account and course enrollment. If you maintain more than one email address, check all of them.

2. Scroll down to find an email from Norris Virtual. Recordings are available for six days following each lecture. This is an example of what you should see:

3. Open the email for the date of the course you want to view. This is an example of what you should see:

4. Click on the link.

• Note: Sometimes Zoom will prompt you to log into your Zoom account first. We have upgraded our software and are working to find out why this happens intermittently.

  Either way, you will end up in a Zoom window that looks like this:

5. Click the Play button. There is about one minute of announcement slides with music that rotate before class begins.

6. At this point, you may customize your viewing experience by clicking on the icons in the lower right of the recording window:

• click on the box to enter full screen mode
• click on CC to toggle closed captioning on/off
  The font size of closed captioning will depend on your browser settings.
  Making your screen smaller or larger +/- will depend on your device.