All enrolled students automatically receive links to the recordings from Norris Virtual.

Enrollment lists with student emails are updated on a weekly basis, the day before each class (Mondays and Wednesdays). If you enrolled on the first day of class or thereafter, you will not receive that week’s recording (or previous recordings) because the enrollment list has already been generated for that week.

Recordings are available for six days after each lecture. If you have enrolled and are within the current recording window, you are welcome to request the recording from Norris Tech by filling out the Cont. Ed Online Help Form They will verify your enrollment and send you the current recording only.

If you still aren’t receiving the recording, check to see if the emails are in your Junk or Spam Folder. If you don’t see them, it’s likely that they bounced. That means we are sending them, but your email service is flagging them as spam and bouncing them back to us. The emails from Norris Virtual are never even making it to your Junk or Spam folder.

Over the past few years, we have experienced bounces from RCN, Xfinity/Comcast, and sbcglobal (now AT&T). The problem can be intermittent.

There are three ways to correct this problem:

1. Call your email service provider and ask them to walk you through how to fix the problem.

2. Try to fix the problem yourself. Google “Does [name of internet provider] block emails?” There may be information on their filters that could get in the way of receiving emails from Norris Virtual.

As an example, here are some instructions from RCN:
https://webmail.rcn.com/support/email/enhanced/creating_filters.htm

Xfinity (formerly Comcast)
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience

3. Lastly, it can also be a problem with Outlook. Check the security setting on your particular device. There is plenty of information on the internet with people experiencing blocked emails, but each person’s situation is different and we are unable to individually diagnose problems.

Please fill out the Cont. Ed Online Help Form so that we can resolve the problem and re-send your link as soon as possible.

Please note that our Norris Tech staff does not work after 5 p.m., weekends, or during campus breaks. Thanks for your patience.

1. Open your email.

2A. Scroll down to find emails by date.

2B. or Filter your email by typing “Alumnae of NU” in the search bar and hit the enter or return key.

(This allows you to only see the recordings that were sent to you each week without having to scroll through hundreds of other emails.)

This is an example of what you should see. There will be a recording for every week of class that has transpired, but only the latest recording will be available to view.

3. Open the email for the date of the course you want to view. This is an example of what you should see:

4. Write down the passcode OR highlight and copy it making sure not to grab a space before or after the code.

5. Click on the long blue underlined link above the passcode. That will take you to a Zoom window that looks like this:

6. Enter the passcode and click on Watch Recording. That will take you to the Zoom recording, which looks like this. Then click the PLAY arrow on the bottom left of the screen.

Note #1: there are usually some announcement slides that rotate before class begins.

Note #2: If you choose to watch in Full Screen mode, you will not be able to see the professor. That is a function of Zoom Webinar we cannot adjust.

Copying and pasting passcodes may be convenient, but sometimes add unnecessary spaces before and/or after the exact code. If you receive an error, try typing in the passcode manually.

Passcodes contain a word + a random special character + random numbers. Here are some past examples.

Richter#0109

Papyrus#103

VOWELS#1012

BEAVER#105

Chicago1.9.23

Please remember that your Zoom link and passcode are specific to your email address and may not be shared.

Zoom recordings work much like an old VHS machine. Some of the control symbols are the same, plus there are some extra controls.

When you type in your passcode, Zoom will present you with the recording that looks like the example below. The PLAY “button” is in the lower left corner of the main window. Hover on the corner until you see the button, then click on it and the recording will begin.

Please note: there is usually a set of announcement slides that rotate before the lecture actually begins. These slides help us communicate with all of our students, whether they are attending class on campus, watching the live stream, or viewing the recording.

The lecturer will appear to the right in a small window. Underneath the small window is a running audio transcript. If this viewing format doesn’t suit you, you may click on the “button” in the lower right corner of the large window to make the lecture full screen. However, you may only see the lecture slides and the image of the lecturer may disappear. Or, the lecturer may appear “picture-in-picture.”

It depends on your device. If you don’t like this view, click on the lower right corner to revert to the original viewing format. These are the only two viewing options Zoom Webinar provides for recordings.